Acceptable use policy

Sendmora sends email for many customers over shared infrastructure. So that everyone reaches the inbox reliably, these rules apply. They are part of the terms of service.

1. Consent only

• You only email people who have consented, or for whom a legal exception applies.
• You can prove consent. New signups go through double opt-in.
• Every email contains the required footer with accurate sender details and a working unsubscribe link.

2. Not allowed

• Bought, rented, traded or scraped address lists.
• Spam, meaning marketing without consent, and circumventing unsubscribes or suppression lists.
• Phishing, malware, fraud, misleading sender identity or forged sender addresses.
• Illegal content, in particular violations of criminal law, youth protection, copyright, trademark or personal rights.
• Unlicensed gambling, unauthorised medicines, or financial products that need a licence, without one.
• Testing address lists for validity, or sending to role addresses such as info@ without consent.

3. Thresholds

We monitor bounces and complaints per issue and per account. If thresholds are exceeded, sending pauses automatically:

• hard bounce rate above 5 %
• complaint rate above 0.1 %

New sending domains are also warmed up slowly, and contacts who have never received an email from you get a test batch first. We may adjust the exact thresholds when mailbox providers change their rules.

4. What happens on a breach

• Automatic pause of sending when thresholds are exceeded, with a notice in your account.
• Lock for review if there are signs of abuse. A human reviews and decides.
• You receive a statement of reasons and can respond. For serious or repeated breaches we terminate the contract.
• We disable or remove illegal content in the web archive.

5. Reporting

Report spam, phishing or illegal content sent through Sendmora or published in the web archive via report content or to [email protected].